Store Policy – No refunds or exchanges on any products.Postage shipped within 5-7 working days on receipts of payment. Tracking number is provided.If you do not receive your item please contact your local post office to track your parcel.Disclaimer – Please be advised packaging may change at anytime due to availability.Wax candles may vary in colour, due to changing wax hives.Questions – Please call Leanne on 0427 759 767 for questions and all other enquiries. PLEASE BE ADVISED THAT NO CREDIT CARD DETAILS ARE KEPT OR STORED ON THIS WEBSITE.CREDIT CARD GATEWAY IS A SECURED LOCKED BANK GATEWAY.